Returns & Refunds
We want you to be relaxed when buying from Freaklizard so we have a 14 Day ‘No Quibble’ Returns Policy.
If you’re not 100% happy with your purchase or you simply change your mind, we’ll exchange the product or refund you. It’s up to you.
The only thing we ask of you is that the product is returned to us in the condition you received it. That means unused with the labels and tags still on.
Dead flies on clothing and helmets are not unused!
- You can return an item up to 14 days after purchase.
- All items must be unused with the labels and tags still on.
Self Service Returns:
Step 1: Process Your Return
- Email email@example.com to get a Returns Authorisation number (RA#).
Step 2: Ship Your Return
- Please return all items undamaged in their original packaging.
- Put it in the original shipping box – if you still have. If not, please DON’T use the manufacturer’s product box as the shipping container.
- Ensure that the Returns Authorisation number is enclosed AND clearly visible on the shipping box.
- For your own peace of mind, we recommend you send them Recorded Delivery or a ‘signed for’ courier service. We don’t accept liability of items lost in transit. All costs for returning goods are your responsibility unless we have delivered a wrong or a faulty item.
- Please mark the box with your RA# number and send it to:
Send it to us at:Freaklizard Ltd
Attn: Returns RA#XXXX
Business Development Centre,
Treforest Industrial Estate,
Rhondda Cynon Taff
Step 3: Receive Your Refund or Exchange
- When we receive your package we will send you a confirmation email.
- Once we have processed your return we will send you an email to confirm that a refund has been issued or the exchange product has been dispatched. We will refund you using your original payment method
Any questions? Contact us at firstname.lastname@example.org and we will be happy to help.
Note: Special Order products are non-returnable and non-refundable. Special Order items are clearly marked ‘Special Order’ at the time of purchase. If you are in any doubt please contact us on the email above.