Privacy & Security
We hope that you enjoy using our website www.freaklizard.co.uk. We are committed to protecting all personal and transactional information.
The information we learn from our customers helps us personalise and continually improve your shopping experience on this website. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
We will never collect sensitive information about you without your explicit consent. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at support@freaklizard.co.uk if you find any inaccuracies we will delete or correct it promptly.
Freaklizard is committed to protecting your privacy and security. We will ensure that any information we obtain and use will always be held, used and transferred in compliance with all applicable data protection rules.
We do collate statistics about site traffic, sales and other commercial information which we pass on to trusted third parties to assist us in improving the service we provide to you. However, none of this information will identify individuals.
Information is kept securely in accordance with our internal security policy and may be used to:
- Process and deliver your Order;
- Provide Customer Support services to you;
- Provide you with an up to date, efficient, and reliable service;
- Help prevent fraud (e.g. we may check credit card details with our credit agency and reserve the right to refuse Orders on that basis. Your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);
- Open and run your Freaklizard customer account;
- Administer prize draws;
- Provide a more personal shopping experience.
By making an Order and/or submitting your data to us you agree to this use.
Your account contains your delivery and billing details, email preferences and a record of your orders. You will need your email address and password to see or edit your personal details. Please note that we do not store your credit card details online.
Here are the types of information we gather.
Information you give us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your web browser accesses this website. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at this website if we cannot recognise you, we want you to be aware that these tools exist.
Email Communications: To help us make emails more useful and interesting, we often receive a confirmation when you open email from Freaklizard if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive email or other mail from us, please adjust your email preferences in My Account.
Information from Other Sources: We might receive information about you from other sources and add it to our account information.
When you enter credit card information to this website our payments partner’s secure servers ensure that all details are encrypted at your browser before they are sent. During the order process we store your personal details on secure servers. Our payments partner stores credit card details separately on servers that are not reachable from the internet.
As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed.
From time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can assure you that all information is shredded as soon as we have confirmed the details required.
We hope you appreciate that these measures are a necessary precaution, undertaken in the interests of fraud prevention.
Freaklizard may, if required, pass on the details of your order to UK Customs & Excise. In order to complete your order we may need to disclose some of your information to our delivery partners including Royal Mail, City Link, Parcel Line, DHL and other delivery companies and their affiliates.